Shipping is free on all orders over $50 within mainland USA! A shipping fee of $12.99 will be applied to any order that is below $50. We strive to get things shipped as quickly as possible - we'll typically get your order shipped out within 2 business days.
Even if you have not received tracking information, your order may have already been processed and shipped so if you need to make changes to your order, please do so immediately!
You are responsible for reading emails we may send to you in a timely manner. We cannot be held responsible for emails that we sent that were not read on time or for delays to orders because we have not received a reply. In some cases, we may have no other choice but to use our best judgement if our emails are not answered in a timely manner. We will not be held responsible for orders that are incomplete, incorrect or canceled due to lack of response on your part.
Please view our full shipping policies for further details.
Important note about residential freight deliveries:
Some products are big enough that they must ship via freight. If a 50' truck cannot access your driveway, the shipper assumes no liability. It will be your responsibility to schedule an appointment with the shipping company to either pick up your order at the terminal or meet the truck to transfer the package to your vehicle.
If a product ships freight and you do not choose lift gate option, it is your responsibility to unload the product from the truck yourself. Unless you have the machinery (like a forklift) to unload a heavy crate from the back of a semi truck, we highly recommend selecting the lift gate option (if it is present on a product page).
Returns & Refunds
Returns are accepted on most items, but restocking fees may apply. Please view our full returns & refunds policy for further details.
Why Shop at Do Right Dog?
Safe & Secure Checkout!
We want to do everything we can to ensure a pleasant shopping experience for you. Privacy and security are important to that experience, which is why we use SSL encryption to protect your personal and financial information during the checkout process. We accept all major credit cards as well as PayPal & Klarna Financing!
Top-Notch Customer Service!
Dog kennels aren't just an "afterthought" we've decided to add to our catalog to generate a few more sales. We love dogs and caring for them! If you have any questions about a product you have your eye on or need help finding the perfect solution for your home, please don't hesitate to Contact Us. We'll be more than happy to assist you!